What Can We Help You With?
Source Code Purchase
Questions about packages, pricing, what's included, delivery process
Technical Support
Source code setup issues, admin panel errors, VPN configuration problems
Payment Issues
Failed payments, wallet not credited, payment gateway errors
Hiring & Custom Dev
Project estimates, custom feature requests, ongoing development
Demo Access
Admin panel demo credentials, testing APK download, demo questions
Business & Partnerships
Reseller agreements, white-label deals, enterprise VPN deployment
VPN Server Setup
WireGuard, OpenVPN, V2Ray installation, server deployment assistance
Response Times & Business Hours
- Email: 1248 hours during business days (MonSat). Complex technical queries may take up to 72 hours.
- WhatsApp: Usually within 26 hours during active hours (9 AM 10 PM IST).
- Telegram: Community channel responses may vary. For personal support use WhatsApp or email.
- Weekend / Holidays: Responses may be delayed to the next business day.
For urgent technical issues (production system down, payment stuck), use WhatsApp with subject prefix "URGENT:" and include your Order ID or admin panel username. This ensures faster prioritization.
What to Include in Your Message
To help us resolve your issue as quickly as possible, please include:
- Your Name and the Email used for purchase
- Order ID or Razorpay Payment ID (for payment-related issues)
- Exact error message or screenshot (for technical issues)
- Browser/Device (for admin panel UI issues)
- Steps to reproduce the issue (for bug reports)
- PHP/MySQL/Server version (for source code deployment issues)
The more details you provide, the faster we can help. Vague messages like "it's not working" significantly slow down resolution time.
See our full Email Support Guide for detailed instructions on writing effective support emails.
About the Creator
Neon Tunnel VPN is a solo venture built and maintained by Santosh Singh Subba (OM / HeloBABA). As the sole developer, designer, and support contact, I personally handle all enquiries to ensure the highest quality of service.
Learn more about my background, skills, and experience on the About the Creator page, or see my professional profile on the Hire Developer page.
